Shipping policy

Thank you for shopping with EMILY TRADE LIMITED COMPANY. Focusing on luggage and bag product sales, we dedicate ourselves to standardizing order processing and shipping procedures. Our priority is to ensure all baggage products are fully inspected, properly packaged, and delivered to customers accurately, safely, and within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During the processing period, our team will complete quality inspection, accessory checking and professional protective packaging for all luggage goods to avoid any damage before shipment.
If we experience a high volume of orders during promotional events, shopping seasons and holiday peaks, processing times may be extended. Customers will be notified via email if there are any significant delays in order processing or shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the volume, weight and shipping destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, complicated customs clearance procedures, extreme weather conditions, logistical scheduling constraints, or local statutory holidays. The actual delivery time shall be subject to real-time logistics status.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that contains official tracking information and logistics carrier details for your parcel.
Tracking details typically become available within 24-48 hours after shipment, as cross-border logistics platforms require a certain time cycle to update and synchronize transportation data.

4. Incorrect Address Disclaimer

Please verify and confirm that your shipping address, postal code and contact information are accurate and complete at checkout before submitting your order.
EMILY TRADE LIMITED COMPANY is not responsible for parcel misdelivery, loss or return caused by incorrect or incomplete shipping information provided by customers. If a package is returned to our warehouse due to address errors or missing information, additional reshipping fees may apply for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit or the logistics information stops updating for a long time, please contact us within 7 days of the expected delivery date for professional investigation and after-sales support.
Damaged Items:
If your luggage products arrive with deformed appearance, broken accessories, scratched surface or damaged packaging during transit, please contact us within 48 hours of delivery and provide clear photos of the damaged items and complete outer packaging. We will review the situation comprehensively and work to resolve the issue as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products must be used, cleaned and maintained in strict accordance with the official care instructions attached to each product. EMILY TRADE LIMITED COMPANY is not responsible for product deformation, damage or functional failure caused by improper cleaning, incorrect drying, private structural alteration, overloading or daily misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be charged by the destination country according to local tariff policies. These extra charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout.
We will provide standard customs declaration documents to assist clearance, and we will not be liable for delivery delays or cargo detention caused by local customs inspection and policy adjustments.

8. Shipping Restriction Explanation

We strictly follow international logistics regulations for outbound goods. Prohibited items are not allowed to be included in customer orders. Any delivery exceptions caused by customers’ illegal placement of prohibited goods shall be borne by the customers themselves.

9. Contact Information

If you have any questions regarding this Shipping Policy, logistics progress, order delivery and after-sales issues, please contact us:
Company Name: EMILY TRADE LIMITED COMPANY
Phone number: + 4356300430
Email: contact@gadgetzy.shop
Physical address: 324 S 300 W, Albion Indiana 46701, United States